[Resolved]  Fedex — Delay shipment

Address:Mumbai City, Maharashtra, 400025

One of our courier shipment vide AWB No.[protected] through FEDEX from China to Mumbai. The shipment came at New Delhi customs on 11/1/17 and we had given all the documents required by them. Till today, we hv not received any feedback from them. we are following up with the FEDEX customer care Dept and they are telling same answer that they are following up with the New delhi People and will revert back to you. We have not received any call or feedback from them. we have called this shipment on urgent basis to deliver our export customer.
Was this information helpful?
No (0)
Yes (0)
Feb 20, 2017
Complaint marked as Resolved 
FedEx customer support has been notified about the posted complaint.
Verified Support
Jan 20, 2017
FedEx Customer Care's response
Dear Customer,

We apologize for the inconvenience. We have forwarded your concern to our team and they will get in touch with you.

Regards,
FedEx Express
Verified Support
Jan 20, 2017
FedEx Customer Care's response
Dear Customer,

We tried contacting you but were unsuccessful. However our team has responded you through mail. Kindly let us know if you need any further assistance.

Regards,
FedEx Express
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    FedEx
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    44%
    Complaints
    1459
    Pending
    0
    Resolved
    631
    FedEx Phone
    +91 22 2571 4444 [Customer Care]
    FedEx Address
    2nd Floor, West Wing, No. 15, 1st Main Road, 6th Cross, Gandhinagar, Bangalore, Karnataka, India - 560009
    View all FedEx contact information