Fedex — Extreme delay on priority mail document

I've tried every recourse to reach an actual person at fedex to ask what the issue is with my one piece of paper. One document that's taking forever to reach me
.the service is absolutely useless
.robots and frequently asked q and a, please. Where is my document already! Ypu have made me miss an appointment with the embassy on this one piece of paper. GET BACK to your customers
.your site has nothing but absolutely awful reviews.
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