[Resolved] Fedex — fedex express shipment is pending customs clearance since 7 feb 2020

debut2005

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201308

I dont understand why the shipment[protected] is pending custom clearance since early am 7 feb 2020.
Every time i call them, it will be cleared.
They tell some one will call you back but they never do.

This is a bad practice where a express shipments are delayed.
Bad practice.
Will never use fed ex in future.
Updated by debut2005, feb 11, 2020

This business is clueless. How to handle the the custom clearance, they say that will never know until the packet is released from custom. This is crazy... There must be a time frame where they must be able to ask custom to why the packet is not cleared. Useless company.

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Feb 27, 2020

Complaint marked as Resolved

Finally i want to break one coconut in temple as after much of yelling Fedex finally delivered my packet today on 27 Feb 2020.

FedEx customer support has been notified about the posted complaint.

Verified Support

Feb 11, 2020

FedEx Customer Care's response Dear Customer,

We need the invoice with proper content. So kindly share the end use of the goods as advised on email.

Regards,
FedEx Express