Fedex — harassment and with-holding of shipment, no callback or response. deliberate delay and mental harassment.

Address:

FedEx India (Mumbai)

My Order dated: Thu 9/23/2021 (03:55 PM), AWB number:[protected]. The product was scheduled for shipment two days after 23rd of September, 2021. I haven't received the order yet and it has been a month. This long delay is causing substantial monetary loss and inconvenience, something FedEx or the clearing agent SUN IMPEX CLEARING AND SHIPPING AGENCY PVT. LTD don't seem to really care about given the extent of the delay and lack of contact from the company's end.
Mr. Imran Parmar from FedEx is responsible for this because he has been assigned as the clearance broker (there are complaints against this man on Consumer Complaints India as well). He does not answer any calls (has standard email "i am not in office will contact when iam back") and along with Sun Impex Shipping and Clearing Agency (Mumbai) are sending 2 document requirements every other day this not only delays our work but is going to result in late fees and substantial company losses. I have kept calling and replying to mails and cooperating because of my desperate need of my product. But they are deliberately not cooperating and are delaying this products shipment.
Despite multiple calls to FedEx India on Customer care number every other day there has been no solution for over a month now. None of the Customer care representatives have also taken any initiative to expedite my order at FedEx.
I have attached email correspondence below and I request of strict punishment of the parties conspiring and deliberately harassing me and my company owning to the price of the shipment. I also request for immediate release and clearance of my shipment by the parties involved on a priority basis.