Fedex — Irresponsible customer service | |||
Hi My shipment is struck at customs clearance, Bangalore and its been 15 days till date no agent helped me to get out this issue I sumbmited all the documents needed for clearance process . Finally I requested them to cancel my service and send the shipment back to the importer even though no response . My tracking number[protected] Person an in contact - shiva.[protected]@fedex.com, shiva.mr.[protected]@fedex.com Was this information helpful? | |||
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FedEx customer support has been notified about the posted complaint. Verified Support Oct 01, 2020 FedEx Customer Care's response Dear Customer, We have forwarded your concern to our team and we will get back to you with an update. Regards, FedEx Express Oct 01, 2020 Updated by Sri9090 In 21st September I emailed him the required documents for clearance and the person acknowledged me that he had already submitted and the progress will be updated the next day if else any open examination of shipment then delay in one more day . I was contacting him through email and phone every day since then and today is October 1st he sent me another acknowledgment email stating he submitted the document today .I really don’t understand why this person took 9 days just for uploading it . I paid 130$ CAD for express shipment (2 days ). I am not bothered about the money or delay in process I want to question Fedex about their customer service.    | |||
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+91 22 2571 4444 [Customer Care]
2nd Floor, West Wing, No. 15, 1st Main Road, 6th Cross, Gandhinagar, Bangalore, Karnataka, India - 560009
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Since there's no response or even any single call or email communication from fedex for this consignment, I would like to take the following decisions.
1. If the consignment is not traceable I would like to reexport the same to the exporter.
2. If no further information or communication from fedex before 5PM[protected], I'm going to file my claims for the cost o[censored]SD 366 (consignment value) along with compensation for the delayed service provision. and no response or irrelevant information or hiding the actual facts of consignment's status.
3. I shall also claim compensation for the amount of torture i face in tracking this consignment and answerable to the company for which I've imported this.
Dr RAGHUNATHAN R
M.Sc, PhD, MBA, DMIT
Dhanventhra Bio Sys
G3, Block-B, Grahalaya Apts
No.4, Bharathiyar St,
Irumbuliyur, West Tambaram,
Chennai-600 045.
GSTIN : 33AAJFD2023P1ZH
Phone: [protected] // [protected]