[Resolved]  Fedex — kyc submission mail from cogenteservices.in

Address:411017

Hi,
I got a call and then mail from cogenteservices regarding kyc docs submission. They asked me to submit aadhar doc and authorization letter to the said id.
However, in the last mail they also said about one thing which they never discussed with me :
2) importer exporter code (Iec) is mandatory for all shipments imported into india. Please mention the iec number along with the kyc documentation).

I put them mail to inquiry about this, but i din't get any response. Can you please help me to understand this requirement. If this needed for individual importer or not?

Vishal
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Jun 30, 2018
Complaint marked as Resolved 
FedEx customer support has been notified about the posted complaint.
Verified Support
May 30, 2018
FedEx Customer Care's response
Hi Vishal,

Yes, Cogent is an authorized agent to process KYC. For further assistance, request you to contact our Toll Free Numbers - for Domestic Services:[protected] and for International Services:[protected] /[protected].

Regards,
FedEx Express
Complaint comments 

Comments

IEC is compulsory for import goods in India . i too recently got to know and they first i applied IEC and then ordered my products.. IEC u have to apply online direct or can take help of some agency..i got it done by ebizzfilling please google their website they will provide it in week to 10 days of time .. and then your pan card will b your IEC code.
No[protected]
dude. IEC is for business only. Not for personal shipment.
dear sir,
my daugher has sent a shoes for his brother's birth day.my taker no, is[protected].It is a personal
gift with no commercial value.we request you to get customs cleared and send it in Mumbai address. we are sending my adhar and pan card for same.

regards,

sangita mohanty

Shipment vide AWB No:[protected]

FedEx asks too many KYC and other documents and letters. Never faced any issues with any other courier services than FedEx. Provided all KYC as required and still requesting documents from shipper now. As if we are importing items for explosives and weapons etc. Made a big mistake by selecting FedEx as the courier for shipment. Never ever will I chose FedEx as a courier service again. Big blunder.
They just want extra money (Marketing tactics) for the Demurrage Charges and Custom duties.

Still awaiting import clearance and FedEx keeps asking this and that again and again delaying the process.
FedEx Customer Care's response, Sep 6, 2019
Verified Support
Hi Waza,

we regret the inconvenience caused. We have forwarded your concern to our team and they will get in touch with you.

Regards,
FedEx Express
T.No.[protected]
I am facing same problem with KYC personal gift item.I already sent PAN card copy. Customer care called me and I explained the company name mentioned on address is just a landmark name.Now fedex customer care number is not picking up my call and KYC care numbers also not working. Kindly resolve my issue.
Thanks
Dear sir

My brother has sent a sumsung tablet for this sun s birthday my parcel company name MRW tracking number 02805G606992and fedex tracking number[protected] is my personal gift with no commercial value we request you to get customs cleared and send punjab dist patiala address 40 feet road adarsh nagar street no 7house no-#702 patiala we are sanding my adhar card and Passport for same

Regards
Thank

Gurpreet singh

Unifrax India Pvt. Ltd. has imported sample from Unifrax I LLC - USA. This material for Sample purpose. Our AWB No.[protected]. Material lying in the custom since last two month. It is very urgent material. I have done my KYC but later on I got email of Incomplete KYC. When I go to complete KYC it is not allowing me to complete the KYC.
Please look into this resolve our problem.

Thank You,

Yogesh Pawar

Hello,
Sent few personal documents and one spectacle for my dad and it was stuck in customs clearance. While trying to upload the documents via the kys.fedex.com portal it is asking for an importer exporter code (IEC) code, but we don't have any business, so not sure how we can provide that. Can anyone from FedEx help in sending the docket to my family?
My parents have sent me a parcel from Zimbabwe to India on then30th of October and till now I haven't received anything. My tracking number is[protected]. My address is Rayat Bahra University Punjab
Hostel block A room 102
Pin code 140301
My friend has send me a parsal from Japan
How official shipments will be processed in customs and what documents other than IEC ( import export code) are required?

I am a POC for one of our official shipments coming from the US.
I was requested to share the address proof!
Why should I share my personal details to your cogenteservices.in team.

In this case I have involved our commercial team as they deal with CHA and other govt bodies on the same.

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