Fedex — Lazy and Rude Customer Service

Address:

Boston

While I'm visiting India my laptop had an issue and my company shipped a Laptop to me as I'm in India. It has been a month, and I have submitted all the required documentation the KYC and clearance team have asked for. The FedEx representative won't even respond to emails and phone calls. After a week of my emails, when he wakes up, he asks for additional documents. Same process repeated for 3-4 weeks so far, wasting our time and resources since one month. I have complained so many times and FEDEX still didn't escalate nor assigned my case to a responsible representative. It has been so frustrating and stressful for me to call and know about the status that it is still delayed every time and in fact some respond very rudely that it can take another month or so to get the next update. I made almost 200 calls to customer care to know the status and no one gives accurate information nor willing to disclose manager's phone number or transfer the call to a responsible representative. I felt like there is no TRANSPARENCY and TRUST in this company. This is me being polite after so much frustration. First ask your CC reps to be polite when they talk to customers.