My AWB[protected] was shipped on 17th March 2023 from Philadelphia, US to Noida, UP via FedEx with express international delivery costing my brother( Savit Vajpayee) $279.29, scheduled to be delivered by 20th March 2023 before 8 pm, IST. The product contains a new iPhone 14 pro 256 GB.
The shipment was delayed due to negligence by Fedex ( Flight delays) and reached India only on 21st March, which is after the promised deliver date.
The KYC was done in time by me and all the documents were provided as required during the time of shipment and at the time of custom clearance. Despite the above mistake, there is no penalty incurred by Fedex and in addition to the negligence, a ridiculous import duty is imposed on me for ₹ 74, 768.00 and ₹7, 734.88 which is more than the cost of the phone itself to deliver the product, now that customs has cleared it. No way it should be ₹83, 256.70, more than the price of the phone itself. That’s ridiculous and requesting such an amount before delivery can incur strong legal action against FedEx and parties involved.
If anything FedEx should be compensating shipping fees because the product was not delivered in express time. Kindly resolve this issue at the earliest and deliver the product. I would like FedEc to waiver the import duty as the package should have never been held by customs in the first place and it’s because of Fedex's mistake. Also, there was no prior information provided by FedEx about the heavy import duty at the time of shipment., despite having the knowledge of the product type ( iPhone)
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