Fedex — No update being received regarding a delayed priority shipment

The customer care department is not taking action against delayed delivery of a priority shipment. I work has been halted and is causing serious loss.

The Estimated time of arrival was 28th June 2022. It is 2nd of February 2022 and no information is being provided for our shipment Tracking ID[protected].

We have made several phone calls over the last 5 days and also requested to speak to some senior management who can give us some information on the matter. We are being falsely told that we will receive a call back on the matter from someone senior. However no one has responded as of yet.

We lost a significant amount of time and effort in chasing the matter with their customer service in addition to the loss we are incurring for our halted production due to the unavailability of the material.

Please help.