Fedex — Not Delivering despite KYC and Address change payment is done

Fedex Team is just making me go round and round for a international shipment from US to India.Tracking Number[protected]

I changed the recipient and paid for it as well and KYC is also submitted by new recipient but blindly fedex guys rejects KYC saying it does not match with the old recipient. How Insane if the recipient is changed how and why will you match the kyc with old recipient.

And fedex customer care has same answer that they are escalating it will be delivered in 24 hour and that 24 hour is not coming from last 4 days.

There should be something done to stop india fedex business or fined heavily as they are exploiting lot of people with low class service despite charhing heavily for shipment