[Resolved] Fedex — package not delivered but status is updated as delivered

Rajesh Chhapola

from Mandal, Gujarat

Address:	400614
Website:	Fedex

I had booked & paid for a Mi phone display from China. The package (Tracking no.[protected], was shipped on 15.08.2019 from China & reached Mumbai on 20.08.2019, with Fedex. I uploaded my KYC documents at [protected]@fedex.com with ref to my AWB no. On 21.08.2019 the package was delivered to my address & was received by my Father. When opened, only a letter was found inside it & no mobile display. The letter was about submission of my KYC documents. I again submitted my KYC documents on fedex website. When I checked online the status of the shipment was showing as delivered. Immediately I called the customer care & they said that the package has been delivered to my address. Also I haven't received any call from FedEx. I need to know what happened to my package. Kindly trace the package & send the same as early as possible.

Rajesh Chhapola

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Sep 25, 2019

Complaint marked as Resolved

FedEx customer support has been notified about the posted complaint.

Aug 21, 2019

Updated by Rajesh Chhapola Attached herewith the letter received in the package.

Verified Support

Aug 23, 2019

FedEx Customer Care's response Dear Customer,

We regret the inconvenience caused. We have forwarded your concern to our team and they will get in touch with you.

Regards,
FedEx Express