[Resolved] Fedex — Package Not Delivered but status updated as Delivered. | |
I have booked a mobile in Mi and i have paid for the mobile. Mi has shipped the package on 28th Feb to FedEx (Tracking Number[protected]. For 7 Days it is with FedEx and not delivered and on 8th Day (March 8) the status of the shipment has been updated to Delivered. And i called the customer care immediately and they said that the package has been delivered to receptionist. But i haven't received any call from FedEx. Also the package has not been delivered to receptionist. I need to know what happened to my package and i need either my package or the cost of my mobile. This is the worst experience i ever had in life with Packaging services Was this information helpful? | |
Apr 9, 2017 Complaint marked as Resolved FedEx customer support has been notified about the posted complaint. Verified Support Mar 08, 2017 FedEx Customer Care's response Hi Arun, We've forwarded your concern to the team and will get back to you with a resolution. Regards, FedEx Express Verified Support Mar 09, 2017 FedEx Customer Care's response Hi Chinna, Sorry for the inconvenience caused. Please share your AWB number so that we can check this with the team and provide you an update. Regards, FedEx Express | |
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+91 22 2571 4444 [Customer Care]
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In online shopping the Courier partners often doing the same as described above. Most of the Courier facilities are have a time frame to deliver the courier from their clients. If the consignment not delivered within time frame means they would penalized for the same. so that they update the status as delivered before delivery and very next day they deliver the same. But in you case they are telling that courier delivered to Receptionist. Just ask for the POD copy for the same from FEDEX to know whom had signed at the time of delivery. After getting POD you may ask the receptionist whether u signed in that or not. If not Just make a complaint to MI Customer care against this with supporting document. They will do needful.
ANGURAJ