Fedex — Package Not Delivered

I have Shipped a package from USA to Hyderabad, India on September 21st 2021 and it is supposed to Delivered on September 24th 2021. As of today 10/06/2021 it is not Delivered. Status is showing Bangalore customs clearance waiting. I have called more than 100 times to FedEx Customer service and provided all the documents in email and uploaded to KYC, still no response. All i sent is documents not sure why it is taking so long. And, the response from FedEx Representative is very poor. This documents are very important for my Bank loan process. Because of this delay from FedEx. I might loose the opportunity to buy a home in India. As we have limited time.
AWB :[protected]
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FedEx customer support has been notified about the posted complaint.
Verified Support
Oct 07, 2021
FedEx Customer Care's response
Dear Sir,

Your concern has been noted and details have been shared with the team. Our team will get back to you with an update.

Regards,
FedEx Express
Oct 08, 2021
Updated by aalra
Good [protected]@ Fedex

I haven't seen /received update on my shipment. It's been 14 days. Can someone help or look into this issue.
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Good [protected]@ Fedex

I haven't seen /received update on my shipment. It's been 14 days. Can someone help or look into this issue.

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