[Resolved] Fedex — package stuck at kyc

Hgill

from Noida, Uttar Pradesh

Address:

Jaipur, Rajasthan, 302006

My package reached delhi in october and i got an email from fedex to provide kyc documents, which i immediately did. After i got another email saying kyc documents updated. A week later they sent me another email saying provide kyc documents, and i sent them all the documents again, which they again updated. But i still haven’t recieved my package and when i call customer care they are so frustrating to talk to and give no proper response. It’s been 6 months and that was a birthday gift, but fedex doesn’t care and they are so irresponsible and i am so baffled as to how careless they can be. Despite repeated emails i have got no response from them. Horrible service.

Tracking no[protected]

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Apr 19, 2018

Complaint marked as Resolved

FedEx customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2018

FedEx Customer Care's response Dear Customer,

We apologize for the inconvenience. We have forwarded your concern to our team and they will get in touch with you.

Regards,
FedEx Express

Verified Support

Mar 19, 2018

FedEx Customer Care's response Dear Customer,

We have not received your documents. Please be noted that the shipment has already crossed 30 days from the date of arrival. Hence retrieval of shipment is not possible .

Regards,
FedEx Express