[protected]
[protected] Dear Sir, I had booked a parcel through phoenix couriers on fri 24 june for the parcel to reach dubai on mon 27 june by FedEx. Paid thm 3500 I found fedex didnt send on sun saying there were operational issues and no intimation of delay. When i called the helpdesk i was informed thrice they can pull back the consignment i need to write to [protected]@fedex.com which i did from my email the courier phoenox too spoke to fedex. On tue morn i see it is in Dubai with out for delivery. The 80thbirthdaywas on mon it was a cake. It is ridiculous getting it a day later. Fedex mailed they were returning my parcel .now thecourier tells me fedex wl pay me for duty! I will not pay.i want a refund of my Rs 3500 too as it wasnt delivered this is unacceptable and leaves a vbad taste in the mouth. It amounts to cheating Debika
Further to my message on the same subject i am not an importer so on whatbasis am i asked to fill in kyc as importer this was aparcel u people delayed and yr call centre said to mail [protected]@fedex.com which i did on mon if i wanted my parcel back. They even said tbey would create a ticket internally for the same. My email gets replied to after they send it to dubai stating it is being returned and now im being called an importer and askto pay charges and fill in forms This is ridiculous. I will do nothing of the sort. Kindly call me today else will post on social media how FedEx cheats customers Debika Was this information helpful? | 
Post your Comment