Fedex — Parcel still not received, want refund

Dear Concern,

My Order ID[protected].
Name - Rakesh Patel.

This mail is to inform you that I have still not received my parcel. It was shown that i will get it by 11 th Jan 2022 but today is 22th Jan 2022 and i have still not received it. According to your policy you are liable to pay a full refund if i will not receive it by 11th Jan, so i want my money back. I have also contacted the customer executive several times and they alway give me the same answer that I will receive it by tomorrow and that tomorrow never comes, so I want full refund as I have paid exact money for this parcel to be delivered by 11th and I have still not received it. I will never prefer your services from now onwards.I have paid this much and still don't get proper services.

Note : Please start my refund process as soon as possible, also want my parcel by tomorrow or else I will take legal action against your company.

Also feel free to contact me through this mail if there is anything to be done by my side for the refund.

Awaiting for your response.