[Resolved] Fedex — product is in customs clearance | |||||
We have notified by fedex as we have one consignment from the china arrived at bangalore vide fedex under airwaybill no:[protected] and received at bangalore on 02-10-17. Later we have submitted kyc and all documents as asked by fedex. After a prolong conversation by mail and through toll free none of them clarified the shipment status still now. From the booking date almost more than a month has been passed but no single improvement in clearance. The worst customer service in the world. They always repeat the word "it is under examination" for the past one month. When we ask with toll free they also using the same word. We never see such like poor services over with our experience in courier dealings. Was this information helpful? | |||||
Nov 18, 2017 Complaint marked as Resolved FedEx customer support has been notified about the posted complaint. Verified Support Nov 10, 2017 FedEx Customer Care's response Dear Customer, We regret the inconvenience caused. We have forwarded your details to the team and will get in touch with you. Regards, FedEx Express Verified Support Nov 10, 2017 FedEx Customer Care's response Please note that your package is held in customs. We'll keep you posted on the same.
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We never see such like poor services over with our experience in courier dealings.
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