[Resolved]  Fedex — shipment hold at customs...

My shipment (Not generated by me) is stuck at delhi airport since sep 7th.

Fedex first asked for kyc docs. I submitted it. (It took them 5-6 days to resolve kyc docs issue.)
But on 12 th sep i received 5 separate mails from separate employees of fedex saying documents are received and updated.
Then no communication for next 3-4 days. On 16th sep i received phone call asking for declaration letter saying it is my personal old watch and i didnt pay for this shipment. I sent the mail to two fedex employees and they claim they didnt receive it. Whereas it is still in my sent folder with all the attachments.

2nd issue:
To fedex - if you have read the airway bills shipper clearly mentioned it as 'return goods'. Which means this watch is old one.

Again shipper has clearly mentioned 'repaired watch' that means it was sent for repair. It is clear that package has old watch.

They say customs is holding the shipment. If they are doing so then what is the role of fedex? Why cant they handle this kind of small issue with customs?
On 19th sep i have sent last document to fedex. I wrote a letter to deputy commissioner declaring all the scenario about the watch. Today its 22nd sep and still i am waiting for fedex reply.

And above all they will charge you for warehousing charges.
With all this information why will customs hold my shipment?
If they do then how it is in fedex warehouse? How they charge for warehousing? I don’t think customer like me should pay these charges. How could i be responsible for this? Its fedex only! They should not ask for warehousing charges.
Now anybody will take the responsibility from fedex and reply me with status of this shipment?
Are you that much responsible? Are you sure you still work towards customer satisfaction?
My awb no is[protected].