Fedex — Shipment stuck at Bangalore customs

I have sent an international shipment to Bangalore and it reached there on june 15 and since then no progress and is showing as clearance delay. I have already sent my confirmation to pay all customs duties and kyc documents were submitted. My assigned agent Sumanth is not responding to any of emails regarding status. I’m now very worried about my package. Even contacted customer service, virtual assistance and no one is updating me my status and virtual assistant just replying sent a query and ending my chat. Even after agreeing to pay for everything why it’s not being cleared at customs. Please please release my package or provide my consignment number to track my package at Bangalore customs so tHat i can contact them directly
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This guy sumanth is highly useless.
Best bet is to sue them in the consumer court for such behavior

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