[Resolved]  Fedex — shipment stuck in transit

A specialized form/statement is required for clearance from recipient. I called fedex local office and they advised that the shipper is responsible for whatever form is required.

However, when i spoke to the shipper, they advised me that no one asked them to submit anything from fedex. No one asked me either.

So now my shippment is back to new delhi from mumbai and i don't know who to contact or to speak to.
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Jan 5, 2019
Complaint marked as Resolved 
FedEx customer support has been notified about the posted complaint.
Verified Support
Dec 05, 2018
FedEx Customer Care's response
Dear Customer,

we regret the inconvenience caused. Please share your contact number and AWB number. We will get in touch with you.

Regards,
FedEx Express
Dec 05, 2018
Updated by lo0olie
Tracker is :[protected]
Contact number : please let me know how this can be shared privately. Thanks, Lubna
Dec 06, 2018
Updated by lo0olie
Hello, I haven’t received any response again. Will my shipment ever reach?
Pleas contact me at +[protected] or my email at Lubna.[protected]@gmail.com.

This is a birthday gift for my dad that was supposed to be recieved on Monday. Please tell me why it’s stuck and what I need to do to make sure it is back on track.
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