Fedex — shipment stuck since 19 days with no updates

 
2 Reviews
 nishit2696 on Jan 3, 2018
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I am tired of contacting fedex support there is no update from them and my shipment is stuck at clearance under process from daysss, everytime i call customer support says same things, they even say i will get a call back which does not happen, i am ready to provide all documents its not my first time importing things, but still at least update us on whats happening we spend lacs on importing it. I expect some sort of professionalism. Idk how much warehouse fee is piling up on this. All i ask is update and undestand its 19days lol, its not a joke.

Complaint Status


[Jan 03, 2018] FedEx customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: Share0Tweet0Share0

Comments

They are very worst & unprofessional they blame customs authority for the clearance shipment enrouted via Bangalore such a lie . Actually I used DHL & UPS which also enrouted via Bangalore customs came very quickly to my door step . But FedEx is waste worst careless people ever . They don't even care & just sit infront of the computer wasting the time & getting paid . All staff are well trained to fool the customer.my shipment stuck for almost a month now hopeless service
FedEx Customer Care's response, Jan 5, 2018
Dear Customer,

We apologize for the inconvenience, please share your contact number and AWB number. We will get in touch with you.

Regards,
FedEx Express

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