Fedex — The Behaviour of Two Staff of FedEx in Kaduna Nigeria

Address:

Kaduna State, Nigeria

There is a staff by the name of Ogechukwu John who called me the telephone number +[protected] billed to deliver a parcel to me on Monday, 4th October 2021 in Kafanchan, Kaduna State, Nigeria.

The first problem was that the staff hung up the first call he made to notify me of a forthcoming delivery in the morning. Later, I called his phone number more than 9 times without a response.

To add salt to injury, when the officer who claims to be in charge of FedEx Kafanchan called me on +[protected] past 19:00, instead of listening to my complaint of dissatisfaction with the attitude to service delivery by Ogechukwu, he equally hung up the call on me.

When he finally called me on Tuesday, 5th October 2021 in the afternoon, rather than listen to my displeasure with the way the FedEx Kaduna delivery staff and treated me, he, too, disrespected me saying that even if I complain to FedEx International, "nothing will happen" as he had worked with the company "for years." After all, I was "not the only customer."

For more than a decade, I have received parcels delivered to me by FedEx in Africa and Europe and acknowledging that FedEx was counted as one of the best in the world, my misgiving is that the way Ogechukwu John and the staff in Kafanchan Kaduna State, behaved towards me, if not restrained, might lead to customers' loss of assurance in FedEx. Hence, the focus of my complaint.

For the distress the misbehaviour of said staff caused me, I urge that FedEx makes them tender a written apology to me and my person for disrupting my programme on the 4th of October 2021 and then disrespecting me when I complained.

Thank you and be guaranteed of my esteemed regards for FedEx International.