[Resolved]  Fedex — this company is completely useless, they do not honor any of their commitments

Address:	New Delhi, Delhi
Website:	FEDEX

My brother sent a book to me on the 05/10/2017 via canada post from toronto to delhi using the priority service, meaning the company had promised the item would be delivered within 2-3 business days (By 10/10/2017). Today is the 19th october, my book has still not been delivered. On the website tracking, the last update i have is the package being received in memphis and has been sitting there ever since.
I have raised multiple investigations with them and i have been calling them every single day since the 11th and every day they have the same response saying that we have no update yet and that we will raise an investigation and let you know. I have been transferred over to multiple executives, some of them at senior positions and no one is able to find out what happened to my book. The shipment had a custom clearance given to it on the 10/10/2017, so i know its not the customs that is delaying my package. So the real question is what is going on? Am i ever going to get an honest answer?

My honest opinion about using fedex and canada post is that dont do it ever. They dont honour any time commitments whether it is about the delivery of the shipment itself or if its about a returning a call back to the customer with the results of the investigation.