Fedex — too much delay delivery

Address:

Sripally, Asansol, Burdwan, West Bengal, 713304

My party booked a consignment with tracking id[protected]
(From howrah to asansol) on 2nd dec. 2019. At the time of pick up delivery system shown me that the document will be dispatch on 5th dec.19 but to day system shown me that it will dispatch on 7th dec.19. Sir from howrah to asansol they will taking time 360 hours how is it possible. What their commitment about service? I need necessary action about this courier.