[Resolved]  Fedex — worst customer service - kyc, customer care team and your pathetic silo structures

My shipment has arrived from china to india in 2 days and has been sitting in bangalore since 6 days.

There is no proper guidance and update from you people. It is really a pity that you call yourself a global company.

I have called various teams across fedex on more than 50 occasions with no respite.

I have sent the kyc docs on 27th and have also resent them to various people on more than 5 instances.

I am taking the pain of sending them once again.

This is how the management doesnt see the light of pathetic customer service.

Your kyc doesnt pick up the call, your customer care asks to contact the kyc. The kyc asks to contact the customer care.

How is such a global company have no erp and is working in such lousy silos?