Fenesta — Glass breakage without any ecternal impact

 
2 Reviews
Gurgaon, Haryana, India
 Chhavi Arya
Just have experienced first fenesta glass breakage today 22 may 2016.
Fenesta complaint registered reference id postn[protected].

They say the glass is not covered for warranties. Let me see what response i will get from them...

Got the installation done in 2013; since then there have been issue with closing of some doors since installation. They have tried to fix those couple times but no success. We have got some sliders permanently locked as they cannot be moved easily.

And now this glass breakage without any external deliberate efforts. It seems combination of heat & the installation quality.

I am sure there are issues with the quality of the glass being installed; doesn't seem to be really working for indian conditions.

Wondering how they claim to be india's no1!!! If they are truly no1, then they will take this seriously instead of the marketing/legal gimmick of warranties covered.
There has been no attempt to damage the glass. It's on 23rd floor. No break-ins or accidental heavy contact to the glass has been done. Why??? Does company have any quality assurance reasons too quote here??? Or is there any cost cutting to generate company profits??? Does the company believe in bad quality productions and unthoughtful of environment!!!

Complaint Status


[May 22, 2016] Fenesta customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Hi,
we are too facing the same issue with fenesta glass.
All of a sudden the glass cracked from our second floor building with Just 1 year 5 months of installation .
when we reached to fenesta they claimed to have no warranty on glasses .what kind of low quality glasses they use which breaks within 1.5 years rather than staying for ages . This is highly unacceptable from a reputed company . Even local vendors provided glasses are way too good

Fenesta team, do look into it

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    Fenesta - Glass breakage without any ecternal impact