Fenesta — Order is delayed by months and no truthful reply is ever given.

They were extremely prompt with their sight visits, product information and delivering the drawings. Promised time of delivery was 45 days.

You make a booking payment and then a 50 percent advance after the final survey and all along you are promised a 45 day delivery time.

You have already paid up a decent amount and then you just end up running from pillar to post trying to get hold of the sales team, to the customer care and in my case, even the regional head.

It has been more than 3 months and I still being promised that my order will be delivered 'soon'

Extremely frustrating when for months you are just left hanging waiting for your project to complete. Very unproffesional since at this point I have learnt the hard way that empty promises are made just so that they can grab the order.

My windows were to come in two shifts. The first one arrived almost after 3 months of payment. Some of the windows have some technical issues and they are to be resolved when my next lot comes, which is just endlessly getting delayed since I am just not being given a clear picture by anyone from the Fenesta Team as to where my order is.

So yes, I'm stuck with them with full payment made for the windows that have arrived, a marginal amount is to be paid when my next lot is dispatched and they trying to club together the repair of my windows with the delivery of the remaining windows is just a big whole mess.

This was a large order and a company that claims to be the best in India is really falling behind in keeping it's name. Here I am tired of calling and messaging and asking the same thing again and again.
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    Fenesta Address
    Hyderguda, Hyderabad, Andhra Pradesh, India - 500029
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