[Resolved]  Fenesta UPVC Windows — Fenesta window break

Address:New Delhi, Delhi

I chose Fenesta windows for my drawing hall and two rooms which were installed in March-April 2014. Spent about Rs 1, 8 lakhs in all. Main reason that i chose Fenesta window was for providing sound proof/ protection which its special glass material provide apart from the elegance of its frame. 10 years warranty was provided. Just three months later glass pan of one window frame crashed with a thud sound on its own without any assault from any external object. The whole length and breadth of the 7ft/2ft glass got crushed. I complained but to my huge disappointment The Fenesta refused to replace glass despite several attempts from my end to contest that the main purpose for which i chose fenesta window gets damaged on its own if does not get accepted by the company for replacement within warranty period then why will the customer go for Fenesta window. Under protest i paid the cost of the glass - Rs 8044/- for replacement. I request to accept my complaint for redressal. If this is the quality assurance then i wonder why any body should choose to go for fenesta product.
+3 photos
Was this information helpful?
No (0)
Yes (3)
Aug 14, 2020
Complaint marked as Resolved 
Fenesta customer support has been notified about the posted complaint.
Complaint comments 


Experienced the same !!! launched the complaint and lets see what happens; they did tell me that glass is not covered and i was reminded that the sales guys would have told us ... what a classic marketing legal excuse...

CONSUMERS be warned there are serious installation issues

PLUS the GLASS they promise for INDIAN conditions is surely not performing to the likes of customers & maybe Fenesta Europe .

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Fenesta Address
    Hyderguda, Hyderabad, Andhra Pradesh, India - 500029
    View all Fenesta contact information