[Resolved] Ferns And Petals — Flowers not Delivered | |||
I ordered flowers from Ferns and Petals online on 30th April 2014. I paid extra for fixed time delivery between 21.00 and 22.00 hrs. They have not delivered the flowers and it is past 23.00 hrs. The customer service agent who took my call 3 times told me the flowers will be delivered within 10 minutes and nothing happened. And now when I call them the line says there is no service after 10.30pm. I paid Rs 200 extra for fixed time delivery on top of the Rs 849 for the flowers. This is just blatant cheating of customers by providing false promises. Please look into this and prevent them from duping other customers. The flowers I wanted my fiancee to get on our special occasion were never delivered and we will forever remember this day for this. Was this information helpful? | |||
Complaint marked as Resolved
Ferns N Petals customer support has been notified about the posted complaint. Verified Support May 01, 2014 Ferns N Petals Customer Care's response Hi Jeet,
Thanks for bringing this to our attention. We deeply apologize for the inconvinence caused to you.
Would request you to please share the order number at [protected]@fnp.com so that we can resolve this issue on priority.
Regards,
Ferns N Petals Team
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 1 Comment | |||
Comments
What finally happened? Did you get justice from FNP or from consumer people??
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