Ferns N Petals — birthday cake from ferns n petals didn't arrive on time

 
2 Reviews
136, Greater Aakash Colony, Behind Hartmann College, Bareilly, Bareilly District, Uttar Pradesh, India
 ManishVerma96 on Jun 23, 2019
I am manish verma, i have ordered a cake for my mother's birthday, from ferns n petals on 18th june 2019,

Order details:

Ref order no: [protected]
[bluedart]. Awb number is [[protected]].

The cake was supposed to be delivered by bluedart on 22nd june. The delivery person called my father on 22nd and said that the cake will be delivered by 5 pm. He asked for the directions and my father helped him with that. He was clear with the address then and also mentioned that he is just 3 kms away.

He didn't come, so my father called him again and the delivery guy kept promising that he will reach by 8 pm and then later he switched off his phone. The status on bluedart says 'consignee's address unlocatable/landmark '. This indicates that he never intended to come and hence updated a false status.

Since he made false promise of coming and delivering the cake, my father didn't arrange another cake. My mother's birthday got spoiled.

I raised a complaint with ferns n petals. They are not ready to address my issue. They say its not their responsibility, then i asked them to investigate the issue with blue dart but they didn't help me on anything.

Please help me in this issue i don't want that cake anymore as it will be delivered on 24th and it will be of no use to me. I want order cancellation and refund.

Thanks
Manish verma
[protected]

Complaint Status


[Jun 23, 2019] Ferns N Petals customer support has been notified about the posted complaint.
Updated by ManishVerma96, Jun 27, 2019
Blue dart came for the delivery of the cake on 25th June. I have not accepted the cake, as I already mentioned it to Ferns N Petals that I don't want the cake as they didn't deliver on the birthday.

Even the delivery person who came for the delivery also agreed that the cake should have been delivered on 22nd, as I got a call from the delivery guy on that day.
I showed him the phone number of the delivery person who called on 22nd and he said he knows the delivery guy.
He also said, if we are out for delivery and call the customer, we have to deliver the product.
He said you should get a refund.

Apart from the birthday is over and i don't need the cake, Even if I would have accepted it, what would have been the quality of the cake which was shipped so many days ago.

Even if bluedart is accepting their mistake, Ferns N Petals is not ready to give refund.
Please help me in resolving this matter, i want a refund on for the cake
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Terrible experience time & again...everytime they promise but dont deliver on time..they charge you extra for Express delivery...then customer care tells you its going to be delivered by 9pm when you want it by morning...really horrible experience chasing them to deliver the combos..never going for it again..

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    Ferns N Petals - birthday cake from ferns n petals didn't arrive on time