Ferns N Petals — birthday cake from ferns n petals didn't arrive on time

Address:

136, Greater Aakash Colony, Behind Hartmann College, Bareilly, Uttar Pradesh, 243001

I am manish verma, i have ordered a cake for my mother's birthday, from ferns n petals on 18th june 2019,

Order details:

Ref order no: [protected]
[bluedart]. Awb number is [[protected]].

The cake was supposed to be delivered by bluedart on 22nd june. The delivery person called my father on 22nd and said that the cake will be delivered by 5 pm. He asked for the directions and my father helped him with that. He was clear with the address then and also mentioned that he is just 3 kms away.

He didn't come, so my father called him again and the delivery guy kept promising that he will reach by 8 pm and then later he switched off his phone. The status on bluedart says 'consignee's address unlocatable/landmark '. This indicates that he never intended to come and hence updated a false status.

Since he made false promise of coming and delivering the cake, my father didn't arrange another cake. My mother's birthday got spoiled.

I raised a complaint with ferns n petals. They are not ready to address my issue. They say its not their responsibility, then i asked them to investigate the issue with blue dart but they didn't help me on anything.

Please help me in this issue i don't want that cake anymore as it will be delivered on 24th and it will be of no use to me. I want order cancellation and refund.

Thanks
Manish verma
[protected]