Ferns N Petals — Cake was not delivered

Hi Team,

I really feel HUMILIATED AND ASHAMED the way ferns and petals directly said the amount cannot be refunded.

On 28th feb I got a call from customer care saying due to unavoidable circumstances the cake will be delayed by 1.5 hour. This is not acceptable at all. everything was planned accordingly on my side.

The order was booked on 15th feb and the delivery time was chosen as fixed time delivery between 12:00 pm to 1:00 pm. Based on this we already prepared our schedule and invited the guests. Everyone asked me if it is fine to order a cake from FnP. I assured everyone in my family that 120% it will be delivered on time but I was completely wrong.

I went through Mental Stress and the one year old little Kiddo whose birthday we were celebrating had to suffer a lot because of this delay All guests waited for a long time and I felt humiliated . Now who will pay the amount of pain and humiliation and littles baby's eyes who were looking for a wonderful cake.

I need the refund and include whosoever from your management even the vendor here in the mail I am ready to have a one to one discussion

I really felt ashamed that ferns n petals has such stupid vendors who doesnt care about the time . We have to arrange the cake and pastries from one of the local shop

And you know WHAT, the delivery boy called me at 2:00 pm again and when I asked him where he is said he is in traffic I asked him don't even come here and please return on the same vehicle we already arranged the cake.

I need my refund (Rs 4900) IMMEDIATELY if there is no action being taken then I will charge FnP for Double refund and responsible for the mental stress I went through and bringing tears to little bday boys eyes.

If these things doesn't value much for you then I will delete Fnp from My list and will recommend in all social media platforms not to use or trust Fnp.

Thanks
Geetanjali