Ferns N Petals — charged my account twice for an order, and refusing to refund the amount

Dhruva Raj Chatterji

from Pune, Maharashtra

Address:	Gurgaon, Haryana
Website:	www.fnp.com

I had placed an order on fnp... They debited my account twice and are refusing to refund the amount.

I have provided them with details about the transaction including the aggregator id. But no response from them. I have written multiple emails to [protected]@fnp.com and [protected]@fnp.com

Their call centre is of despicable quality. These guys don't even understand the query and disconnect the calls. I have called 10 times and then given up.

I have been a customer of fnp for almost 5 years, but i vow never to use them again. Their service standards have dropped below rock bottom.

I also plan to drag them to consumer affairs court, and post my experience in social media.

Regards
Dhruva chatterji
Mobile [protected]

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Comments

kk@!!

I placed an order for cake delivery. Order was not delivered on the mentioned date and despite of 3 requests for cancellation, the team shipped the cake after 2 days. Now they are not ready to provide me a refund and are ignorant of the fact that they delivered it late. Attached is the screenshot.
P.S. I paid Rs.2499 for a silly cake.