Ferns N Petals — complain regarding the pathetic service and wrong commitment

Address:New Delhi, Delhi, 110018

I ordered a cake to be delivered in up today but the service which i got from ferns and petals in vikas puri kg 1 was pathetic
The cake did not reached on the time as promised to me as well as the cake design is different from which i ordered even the message what i gave to be written on the cake is also not the same.
This is the worst experience for me from ferns and petals.
Paying rs4600 and getting service like this was really bad.
Such a big chain and the experience was expected to be good but unfortunately did not match to my needs.
I really want the company to look into this and give me a solution
Below is the picture of cake kindly check
+1 photos
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I have ordered a Personalised Photograph Cushion and I have given a black and white picture to be printed on the cushion. But they have printed the picture on cushion with purple shade on the whole picture. It should be black and white( original picture colour). Please see into this.

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    Ferns N Petals Phone
    +91 92 1242 2000
    Ferns N Petals Address
    FNP Estate, Ashram Marg, Mandi Road, Gadaipur, Haryana, India
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