Ferns N Petals — delivery

I am associated with fnp since 8 years. I have made one order on 5th of march of one bamboo plant, it should be delivered by 9th of march but due to some issues it can not be delivered at the specific time. I was tracking my order and had a word with 4 customer service executive and all four have given me same feed back that consignment has reached ranchi and will be delivered by 12th march, after waiting full day again i called them and asked them i[censored] guys are not able to deliver it i will send my person to receive the same at the warehouse, miss varsha has given me all the details but when my person reached the warehouse blue dart denied and said we don't have your consignment and when i called fnp they told me that consignment has not rchd ranchi.
You guys are playing with someone emotions and this is one of the worse thing you had done.