[Resolved]  Ferns N Petals — Ditiching - Completely vanish my ocassion & no responsiblity (No#OR[protected]

Hello Team, It is to inform you that I had placed a online order for CAKE & BOUQUET to FERNS & PETAL and thereby didn't received the things which was promised and when called at their customer care on next day to report on the issue then the lady executive over there is I believe either uneducated or in some other mood because she is not getting what I am trying her to explain. And at last put my call on infinite hold. I don't know the class of services they are providing. They are charging high then also not committing to words and because of all such ridiculous service my occasion get into vain, now who is responsible for the same. Enclosing the number of concerns I faced in an single delivery: - Their executive promised to deliver the KNIFE & CANDLES with cake without any cost but when I received the order there is nothing. They can't say that they don't deliver it because commitments & approval already there. For assuring I called 3-4 hours before delivery time then also they committed the same but nothing. Do you feel that how a CAKE looks without CANDLE. - Also I entered number of GIFT MESSAGES while placing the order both on BOUQUET & CAKE but none was there, don't know why. If they are providing the space while placing a order and customer is filling it then in any case it should be there. In lack of all this complete occasion get destroyed and that only because of the poor service. It simply not accepted when you are planning any surprise occasion. Its the reason why we paying such a high cost then also they are not able to manage on the things. Looking forward for some actions on the same -- Thanks & Regards, Amit RAJVANSHI (M) +91-[protected] Pensez à l’environnement avant d’imprimer / Before printing, think about the environment.