[Resolved]  Ferns N Petals — false shipping charge and wrong product delivery

Address:

Sambalpur, Odisha, 768001

I had ordered two products from ferns n petals on 11.05.2019 for sambalpur location, odisha. Order id[protected] and sub order id - [protected]. The products are 1. Money plant in glass vase with best mom tag worth rs 750/- and 2. 1 kg gulab jamun worth rs 499/-, total rs 1, 249/- paid via online transaction. On the day of delivery, i got a call from ferns n petals customer service stating money plant product is not available for sambalpur location and i replied them to cancel that product and return that amount (Rs 750/-) to my account. But, after getting the delivery i found that i was charged rs 999/- (499/- for 1 kg gulab jamun and 500/- as shipping charges). It is highly unprofessional to charge rs 500/- as shipping charges for a packet of gulab jamun for a small place like sambalpur which by the way was not mentioned during the transaction and was added later when i cancelled the first product. Also, i ordered for 1 kg gulab jamun but after delivery i got to know that it was rasgulla instead whose date of manufacturing was oct 2018 and whose original price was rs 185/- as mentioned in the label. This is totally unacceptable to loot one of the regular customer like this. I was charged 1 kg rasgulla worth rs 185/- originally as rs 999/-. This is untolerable and hence i am writing in this forum. A response will be highly solicited.

Regards,
Sarmistha mishra
Mail: sarmisthamishra.[protected]@gmail.com