Address: | Near loknath mandir, Kolkata, West Bengal, 700059 |
I have ordered flower & birthday cake with order no 14303208. I had taken standard delivery with timeslot 8am to 12pm on 1st jan 2020. It costs extra rs 99 as shipping charge.
At 1.05pm I came to know that the delivery was attempted but could not made. Within 1hour I received email that the order delivered successfully. As its my mom's birthday, I asked her and came to know nothing has arrived. Immediately I called helpdesk and they said 'successful delivery' message was sent by mistake.
On further conversation with helpdesk team, they assured that they will deliver the order in evening slot on the very same day i.e. 1st Jan and will also return rs 99 as shipping charge as they missed the said slot.
I waited till 12am at night but no delivery happened. Its really disgusting and utterly frustrating that because of their unprofessional behaviour, this special day is completely ruined. I have raised couple of tickets against the said order but the team closed all of them without any solution.
At this moment I claimed my entire money back (Rs 1398) though I do not know how they will compensate this bigger loss of ruining my mom's birthday. Was this information helpful? |
Order Id:14672230