Ferns N Petals — no product delivery #14303208

Sreya Chaudhury

Address:

Near loknath mandir, Kolkata, West Bengal, 700059

I have ordered flower & birthday cake with order no 14303208. I had taken standard delivery with timeslot 8am to 12pm on 1st jan 2020. It costs extra rs 99 as shipping charge.

At 1.05pm I came to know that the delivery was attempted but could not made. Within 1hour I received email that the order delivered successfully. As its my mom's birthday, I asked her and came to know nothing has arrived. Immediately I called helpdesk and they said 'successful delivery' message was sent by mistake.

On further conversation with helpdesk team, they assured that they will deliver the order in evening slot on the very same day i.e. 1st Jan and will also return rs 99 as shipping charge as they missed the said slot.

I waited till 12am at night but no delivery happened. Its really disgusting and utterly frustrating that because of their unprofessional behaviour, this special day is completely ruined. I have raised couple of tickets against the said order but the team closed all of them without any solution.

At this moment I claimed my entire money back (Rs 1398) though I do not know how they will compensate this bigger loss of ruining my mom's birthday.

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Ferns N Petals customer support has been notified about the posted complaint.

Jan 04, 2020

Updated by Sreya Chaudhury Ferns N Petals mailed me that they are not doing any refund as their delivery team attempted to deliver on 1st jan. My query if they attempted after my time slot is over then what is the requirement of that delivery. They charged extra rs 99 and did not match delivery time but being a customer I have pay all these stuffs. I received it on 2nd January because they firmly replied me no refund will be taken place. Now I want atleast rs 99 back for shipping chage of standard delivery which they failed to do. But still they are not giving me back any of the money.

My query to consumercomplaints, one unprofessional step ruined my special day, threatening me not giving my money back..what they are wanting to proof.

Needless to say, this is my last business with this company and I already spread this news to social media so that no more general people like me would get harrased.