[Resolved]  Ferns N Petals — Non delivery of a prepaid order

Address:

FNP Estates, Ashram Marg, Sultanpur Mandi Road, Gadaipur, Chhatarpur Farms, DLF Farms, New Delhi, Delhi 110030

This is regarding a cake order for my wife's birthday, which was placed with ferns n petals on 10th sept 20. This was meant to be delivered on same day. Last cut off time promised from them was 9pm in the evening.
It is already over the promised timeline and when i raise query on their website, they keep saying that i will get the delivery within promised time. They do not even get that, the delivery time is already over..!!
And over to that, our speacial ocassion is successfully spoiled.!!! The order still shows confirmed status... Thats ridiculous!!
I need a strong solution in my case.. I need to raise consumer complaint...!!

My order no 18510962
Placed date: 10th sept.