Ferns N Petals — order is not delivered and false reason given

Team,

I m continously emailing but no response from you guys i have placed order (Is[protected] of 2gifts which was supposed to get deliver on 8th nov and 9th nov.. Today 10th nov i got msg saying security guard refusing entry, this is completely lie i checked with my recepient there is no security guard in there building how can you ppl lie to customer's i want immediate action on this, either deliver my gifts or i want refund asap

This site is no more trustable for me now, track order option is completely useless also ppl sitting in customer are lieing. Please get immediate action on this