Ferns N Petals — order not delivered and not responding to calls

I had ordered a cake n greeting card to be delivered between the time 9am and 12pm, but the order was not delivered within that time. On calling the customer care they said they're unable to contact the delivery team and have registered a complaint n stated that the issue would be looked into as soon as possible. On checking the status of the order later on i saw that my order has been put on hold and the same customer care number is saying to be an invalid number. Irresponsible and unprofessional behaviour.
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I am ordered cake evening 5:44 pm. the time slot 6 to 10 pm. they charged 1299/- the cake has not delivered. they are not responding properly. no customer service also. order no is 7272571.they are not responding properly as well as simply they are cut the call without answer.

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    Ferns N Petals Phone
    +91 92 1242 2000
    Ferns N Petals Address
    FNP Estate, Ashram Marg, Mandi Road, Gadaipur, Haryana, India
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