Ferns N Petals — order number: 782706[selling cheap/old product and not refunding money]

Address:	Bangalore, Karnataka, 560066
Website:	www.fnp.com/?promo=header_logo

Hi Team,

I would like to complain about Ferns N Petals about the product I bought on 14th November 2018.

The product looks like https://www.fnp.com/gift/blue-orchids-vase-arrangement?pos=17 and please find the attachment I received. I asked about replacement/refund but no one is agreed to do so. Please help me to get back my money.

Please find below reply from their team:

Dear MUKUND,

Thank you for contacting Ferns N Petals!

This is in reference to your order number: 7827061

We deeply regret the disappointing experience you had with us this time.

At Ferns N Petals, Customer Satisfaction is most important to us and it’s something that we will never compromise on. We missed an opportunity to give you an enjoyable experience with us and we sincerely apologize for it. We would like to assure you that this will not be repeated by us in the future.

Further, as per the telephonic conversation with you, we are sorry to inform you that refund in this case will not be possible. Hope you can understand our constraints.

Our company values all our customers and any feedback that is provided. It’s what keeps us improving.

We look forward to continuing our relationship with you and hope that we can serve you once again.

We value your relationship with us.

Flowerly yours,

Pooja Yadav

Team Ferns N Petals