Ferns N Petals — ordered cake but never got delivered

Address:

New Delhi, Delhi

Dear sir,

I had ordered a cake to be delivered for my partners birthday. I made the order 2 weeks in advance. I even called 2 days prior to make sure it got delivered. But it never did. They made excuses saying no one was home and they tried to call but my partner never got an calls and waited the whole day for the delivery. I asked it to be delivered the next day then but they said they can’t. I asked for a refund but they said company policy does not give refunds. Now my partner has to collect the cake from a place 20 kms away!
Can you please look into this matter?