[Resolved]  Ferns N Petals — product no.[protected] not delivered at all

I ordered above product on 1st november to be delivered to my uncle for his 80th birth day who lives in jallandhar on 9th nov.
On 9th i found out that the product was not delivered and i contacted fnp
On phone and on line chat. I was told to read courier policy and also told the gift had arrived at their local partner office and will be delivered at the earliest.
On 11th i received a call saying that the product is not available.
Throughout i was given wrong information and i failed to give my present to the old man and his 80th birthday will never come back and i am very sad and upset. Afterwards i also read many such complains and poor quality service of this company.