Ferns N Petals — Product not delivered on committed time by Ferns & Petal & delivery is still pending. | |||||
Order no: 449288 Sameer Ohri [protected]@gmail.com, [protected] I had placed an order which is a birthday gift & which was supposed to be delivered on 12th Aug 2016. I had even got a sms & mail that your order has been dispatched & also an sms stating that your order will be delivered in between 9:00 AM & 9:00 PM on 12th Aug'16 & it was supposed to be delivered on 12th Aug'16 only however it was not delivered to the destination. I had contacted the help desk to ask about my placed order, they informed that the delivery team would be dispatching the order tomorrow without giving any valid reason for not delivering the product. What is the point of placing the order with fern & petals if they can't deliver the product on time as it business of delivering gift on occasion date.What is the point of selling products related to anniversary & birthday if they cannot deliver the product to the destination on time on the occasion date.Were is the level of commitment & trust towards the customer. I don't expect such false commitment from ferns & petal. Such a pathetic experience i have got from ferns & petals!! Just because ferns & petals were not able to deliver the product on time, I had to place an another order from local shop & they were able to deliver the product on time. Ferns & petals has zero market value. I would like to know, if they will take any action against their dispatching team for not delivering the product on due date & also for giving false commitment regarding the delivery of the product. I demand a compensation from ferns & petal for faking up the real purpose of business (Which they call delivering gift to customer on occasion date) by giving wrong image to their so called customer. I am expecting a quick on action from the concerned authorities. Waiting for a quick resolution. Was this information helpful? | |||||
Ferns N Petals customer support has been notified about the posted complaint. | |||||
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