Ferns N Petals — stale flower bouquet no value of money

Address:

E Block-1204,NCC Maple Heights, Mahadevpura, 560048

I ordered flower bouquet rs 999 on my sisters anniversary however it was not porvided as it was shown in the picture. Also once i raised the concern they are providig rupee 99 cadbury to shut my mouth for the poor quality delivered on high price!! Order id: 13747819.
They closed my tickets without any solution. Photograph already provided to the customer.