Ferns N Petals — wrong delivery and awful customer service

 
2 Reviews
Deira City Center, Dubai, United Arab Emirates
 Jenelyn Robles Veloso on Feb 18, 2020
My boyfriend ordered alluiring beauty and i've received roses & lilies bouquet.
That's not it, the flowers i received are aweful!
Flowers should make you feel loved and beautiful, with your flowers, i felt ugly and upset!
Please refund if you will not make this right.

That didn't end right there. I sent a whastapp message with the number they are showing on webpage. She aren't helpful. She asked me to contact the customer service? Isn't that already your customer service number? I had to call her even to respond to my complaint.

My complaint is being ignored hence i am raising this.
This is unacceptable.

wrong delivery and awful customer service
wrong delivery and awful customer service
wrong delivery and awful customer service
wrong delivery and awful customer service
wrong delivery and awful customer service
wrong delivery and awful customer service

Complaint Status


[Feb 18, 2020] Ferns N Petals customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Hello,

My husband ordered for me a beautiful bouquet of roses for V-Day, from abroad . I was shocked to see what I received the roses were wrapped so badly and the petals have started withering. Above all it was overpriced overpriced for what was delivered(INR 699+ 20 ) . This was not expected of Ferns and Petals. Highly disappointed.

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    Customer satisfaction rating
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    phone
    +91 92 1242 2000
    location
    FNP Estate, Ashram Marg, Mandi Road, Gadaipur, Haryana, India
    Ferns N Petals - wrong delivery and awful customer service