Fiat India — poor customer care service of fiat in india

Address:

Chennai, Tamil Nadu, 600043

I had got a little frightened about my car's (Fiat Linea) brakes last night as I felt they had become a little lose..kept trying "road side assistance" no.and other Customer Care nos.but all nos.were constantly busy...today morning when I finally got a call from their side, instead of asking about the car etc, first question asked was in which year u had purchased the vehicle..when I told 2009, they told "Sorry we can't help" as their policy covers vehicles purchased in the last 7 years alone and literally they kept the phone. SUCH POOR CUSTOMER CARE SERVICE I HAVE NEVER EXPERIENCED WITH OTHER BRANDS IN CAR. No matter which year, but I have purchased car from you so it becomes responsibility of Fiat company to provide any alternative solution to the situation I was in. I am shocked to know about the service provided by the company.