This is to bring to your kind attention towards Horrifying experience from First flight couriers
kollam branch, I have sent a parcel to thrissure SBI Vvallachira Branch on 27 oct 2009 and via first flight couriers
. POD no is H23936067. Unfortunately the parcel does not reached the destination and their response have been pathetic and horrible .
The parcel didn’t reached the destination and I already lost around 4 hours (around 2 days) by calling their irresponsible officers @ kollam branch who always promise to call back . I have already called the kollam branch more than 12 times. I have recordings of few conversations which should establish the fact the branch admitting kerala segment is on strike and they are operating service thru Professional Couriers
. I made around 12 Phone calls for it). Imagine the cost involved and trauma .
attaching their online system to tract consignment
Consignment Number Booking Date Origin Destination Status Receiver Name & Contact Number Delivery Status
H23936067 27-Oct-2009 kollam kollam In Transit[Contact]
Consignment Number : H23936067
Date Serving Location Status
27-Oct-2009 Kollam Despatched From Origin
True evidence of mismanagement I have sent kollam to trissure but its shown as kollam to kollam. They explained that they are sending it by professional couriers
They made lot of vain Excuses for delay in delivery,Like Staff is on leave and they don’t know About a leading bank (State bank of India
) situated at trissure. Finally they agreed that they delivered to wrong person
. After making complaints one guy called me and said the parcel is with him for last 3 days he is traveling by bus so that he cant reach all places in time and he didn’t get time to deliver it I think they are not organized deliver parcels and shutting down kerala operations. Its pathetic to agree that local headoffice @ kochi is closed they are operating thru professional couriers
. Theyw ere reluctant to hand over my call to Manager or give TVM Head office contact numbers . I strongly believe they may have steal the parcel if I didn’t enquired about that .
Such irresponsible acts of the First flight
branches are quite dis-heartening never matches the credibility which First flight
is having a worldwide reputation, it really damages the image of First flight
in my mind. It’s a pity that a company like First flight
has such a pathetic system in operation which fails to take an action for such simple issues. Better say close your kerala Branches or hand over the business to capable hands
I am bringing the above said facts to your knowledge with a request to stay away from first flight couriers
& take suitable steps to secure your parcels., I wish to bring to your attention that the filing of a complaint by me against First flight Couriers
in this matter before the Consumer Court, Kollam is also in progress.
Naaptol Customer Care.