First Flight Couriers — before giving courier said yes then said no

Address:

FIRST FIRST COURIER, BRAHMA ESTATES, KONDHWA KHURD, PUNE-411048, Pune, Maharashtra, 411048

Before giving courier at first first courier, brahma estates, kondhwa khurd, pune-411048 we were told courier would be done to main city hyderabad, telangana, & when reached with the envelope said we can't do it we would try with some tirupati courier, this is the bloody # services you people want to give the customers, this thing should have been communicated earlier also.
I saw on site customer satisfaction % is very very great-2% wow,
Keep it up same way & you would go in negative.