First Flight Couriers — charging late penalty and warehouse charge to customer

Booked for courier from London to Chennai.consignment number[protected] It took 45 days to reach. I am fine with this as its lockdown times ( though it reaches India before lockdown started) . Their contractor in India DTDC failed to pick up the consignment on time and charged with penalty and warehouse charges. And they asked me to pay penalty (1000) and warehouse charge(6000+)

Attaching the penalty charge from Indian customs department for their mismanagement